Hands-on Unboxing The ACER NITRO 5 QHD Gaming Laptop

Hands-on Unboxing The ACER NITRO 5 Intel i7-11800 Octa-core 4.6 GHZ with NVIDIA GeForce RTX 3060 6 GB

The motherboard manufacturer is Kamiq_TLS which has PCI-express 4 (16.0 GT/s), but it comes with PCIe Gen3 Nvme (Samsung PM991a MZVLQ512HBLU) PCIe Gen3.0 x4.

Hardware	Specifications
Screen	17.3 (IPS LCD) QHD 165Hz
CPU	Intel i7-11800 Octa core 2.40 – 4.6 GHz
RAM	16GB 3200mhz
SSD	512GB PCIe® NVMe™
GFX	NVIDIA GeForce RTX 3060 6 GB
	DTS
GPU Boost Clock	Up to 1425 MHz Up to 95 W
	Bluetooth 5.2 USB Type-C Thunderbolt 4 (DisplayPort™ 1.4) USB 3.2 Gen 2 (up to 10 Gbps) 1 HDMI 2.1 Intel® WiFi 6 – 2×2 AX1650i Killer Ethernet E2600 port
Power Supply Wattage	180 W

ACER Care Centre app says the drive cannot be defragged, there is no option to Trim it, but this is available with windows defrag. It seems ACER could do with fixing this. With the Samsung Nvme Drive, it is possible to use Samsung Magician to benchmark the hardware.

Killer(R) Wi-Fi 6 AX1650i 160MHz Wireless Network Adapter (201NGW)

Software and Apps

The Nvidia software is installed and gives Game Ready driver updates.

The Killer wifi comes with Control centre 2.3.

The Acer updater has given updates on the first day we got the Nitro a week ago, but nothing since so far.

NitroSense gives options on performance and fan control. So far on Acer Optimised, the laptop performs fast.

Norton Security Ultra is also pre-installed and ni e to know you have it while setting up the computer.

USER MANUAL

ISSUES

Acer Care Centre does not update itself or any other drivers, it does not function as described.

Tech support closed my case as repaired but it has not been fixed.  
They have also not returned calls multiple times as promised.
I am now contacting CEO Jason Chen.

I am also posting in several computer forums.

The retailer refunded me 10% that’s £105  for ACER misinforming me it came with a Gen4 Nvme. 
So now this software needs to be fixed, and if Acer carries on failing to give support, then that is a breach of ACER Terms.
All laptops come with support, if they ignore and fail to return calls on multiple occasions, then this is unacceptable. 

Jason Chen has been Chairman and CEO of Acer since 2017. From 2014 to 2017 he served as Corporate President and CEO, and played a pivotal role in driving Acer’s corporate transformation and diversification into new business areas.

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Acer UK Ltd
Heathrow Boulevard III
282 Bath Road
West Drayton
Greater London
UB7 0DQ