How Bad was buying a Canister Filter from All Ponds Solutions

All Pond Solutions do not have a solution to quality or law breaking.

Our Aquarium runs on a Fluval U2 which is probably the minimum for our 120 Litre tank.

So it was decided to get something with more throughput. The Fluval 107 has much more filter and BIO capacity but strangely has less LPH. This is why we considered APS 1000LPH canister.

It was also hoped to take the opportunity to do another filter review assignment for unboxing, setup and review the item.

We had a nasty shock in store, just see the photos below of what they sent to us.

It is shocking this was allowed to be sent us, a website who reviews items.

You'd think they would have seen our email belonged to someone who might feature products and take care. They even found our request in MAY 2020 regarding our interest.

Delivery

Next Day Delivery is not if you order after 2pm Friday. You have to wait until Tuesday.

Delivered

Firstly we opened the outer cardboard box to reveal their unsealed box which had a whole punched through it.

Unpacking the flimsy bubble wrap which would not protect anything, we then examine to see what damage if any has been caused to the case.

Even it may have escaped from the plug being in a precarious position, further examination revealed a whole lot more numerous issues.

There were dirty stains underneath, possibly the rubber feet missing, dents on two sides which appears to be part of a molding issue. And then there is damage on the lid edge.

The handle fell off before as we went to open it to look inside the inside which we found more staining, as well as grease and dirt inside, and this all seemed to look like a previously used product.

This is where companies fail and lose business. This has given us a very bad view of the company and doubt we will ever use them in future.

We recommend any Aquarium hobbyist to stay clear of buying from them.

Returning for Refund

We were first told we had to apply for a returns label via the online website. But following seeing the rest of our photos and stating how very disappointed we were, they agreed to collect.

Laws Broken

Selling used items as new is a breach of The Trades Descriptions Act and the Sale of Goods Act.